FAQs

  • What is the best way to contact you?

    For time-sensitive order inquiries, please email me at collectionofmay@yahoo.com.

  • What are grades?

    Please note that all creators may have a different definition of each grade. Please refer to the Policies page for my grading scale.

  • Do you changes addresses?

    Yes, please refer to the Policies page for more details.

  • Do you ship worldwide?

    Yes, but please keep in mind that buyers are responsible for any and all extra fees and taxes incurred by their country's customs and import laws.

  • How much does shipping cost?

    I charge a flat-rate tracked shipping for most orders:

    $5.50 within the U.S.

    $10 to Canada

    $14 to every other country

    If orders exceed a specific weight limit or need to be shipped using a different carrier than USPS, prices will increase.

  • What payment methods does your shop accept?

    PayPal, Stripe (credit/debit cards), and Afterpay are currently accepted in the shop.

  • Will "x" pin ever restock?

    Most of my pins are limited edition and will not be restocked unless it is in a new variant.

  • Where can I find updates for pins that are in production ?

    Updates can be found on my other Instagram page: @collectionofmayupdates.

  • Do you allow drop buddies?

    Yes, please refer to the Policies page for more details.

  • Do you combine shipping?

    Yes, as long as the name and address on your orders match, I will automatically combine them. If the names or address between the orders are not the same, please send me an email with the name and address you'd like to have the orders shipped to, and I will combine them. Shipping refunds may take up to a week to process. If you think I missed yours, please send me an email and I will get it fixed ASAP.

    In addition, I will only combine orders placed during the same drop or if multiple preorders arrive at the same time. I will no longer hold items for extended periods of time as storage space is limited.

  • When will my order ship/arrive?

    For in hand orders, items will be shipped out within a week of placing your order. Once they are dropped off, I am no longer in control of how long it may take to arrive to your mailbox. In general, U.S. orders will arrive within 2-7 weekdays and international orders will arrive within 1-5 weeks. Once your order is packaged, you will receive a tracking number in your email for you to refer to the status of your package while it is in transit.

    Please refer to the Policies page for more information on preorder wait times.

  • What kind of packing materials do you use?

    All of my packing materials are compostable and biodegradable, so no need to recycle! The packing materials should be discarded as regular trash and will naturally erode into the earth after 120 days (instructions can be found on the back of the mailer). The bubble mailer and bubble wrap are made with nutrient-dense compostable and biodegradable materials. Business cards and sticker logo are also made with recycled paper and/or Kraft paper and non-toxic water-based inks. Plastic packaging is damaging to our earth and many of the usual plastic packaging materials are not recyclable. I am trying to do my part in helping our planet as a small business owner.